Politique d’expédition
At JACE Carrillo Official Merch site, we strive to ensure that any limited edition reaches you in a timely and efficient manner. Below are the details of our shipping policy:
Shipping Rates and Carriers
- Variable Shipping Rates: Please note that shipping prices are estimated and determined by the carrier and may vary depending on your location and the shipping options selected at checkout. These rates are beyond our control and we try to ensure the best experience possible, without any benefit from it.
- Primary Carrier: We primarily use Canada Post for shipping our products. In some cases, alternative carriers may be used to best fulfill your order.
- Customer Contact: Our team will contact you directly if there are any specific details or options regarding your shipping preferences to ensure a smooth delivery process, and/or any change in regards of the prices.
Special Offer for Local Fans
- Complimentary Shipping: If you reside within a 12km radius of our shipping location, JACE and his team will personally cover the shipping expenses as a special thank you for your support.
Order Fulfillment
- Processing Time: Orders are typically processed within 3-7 business days for local deliveries. Depending on location orders can take up to 20-25 business days. During high-demand periods, such as the release of our limited edition merchandise, processing times may vary.
- Delivery Times: Delivery times depend on the shipping option selected and the destination. We aim to provide you with an estimated delivery date at the time of your order.
Contact Information
- Customer Support: For any inquiries regarding your order or shipping, please contact our support team at contact@jacecarrillo.com. We are here to assist you with any concerns or questions you may have.
Thank you for supporting JACE Carrillo Official Merch and celebrating this journey with us. We appreciate your understanding and patience as we work to deliver your exclusive merch.